Job Title: 81079 - Desktop Engineer, MCM/Intune
Job Location: Needham MA 02494
Onsite Requirements:
- Intune
- PowerShell
- MECM/SCCM
Job Description:
- We are seeking a Desktop Engineer/Architect with 2 or more years of experience in Desktop Engineering to join the Workplace Technology Infrastructure Engineering Team.
- This role will provide global technical expertise and design technology solutions for End-User community.
Keys to the Position:
- Must have experience with Intune and Microsoft Configuration Manager (MCM)
- Ability to prepare Operating Systems (OS) for corporate use
- PowerShell and scripting as a Desktop Engineer.
- Must have experience with "Modern Management"
Responsibilities:
- Perform Software Packaging tasks in preparation for deployment via Microsoft Configuration Manager and Intune
- Use and optimize Intune Policies to help bring "Modern Management"
- Prepare new Microsoft Windows OS versions for use within Intune for Physical and Virtual use
- Leveraging "Modern Management" to update new software and drivers from Intune
- Working with leadership to define and enforce the Desktop Architectural Standards and identifying areas for improvement.
- Assisting in the overall design, installation and integration of IT Desktop solutions throughout the enterprise.
- Tracks technology and market trends to acquire knowledge on new and existing technologies that could best serve Desktop architecture needs.
- Analyze business cases for upgrading existing infrastructure technologies or implementing a new infrastructure solution
- Train other IT professionals (tier 1 and tier 2 support) on the developed solutions and expected impact.
- Mentor new employees on the team's policy and procedures
Skills \ Experience:
- 2-5 Years of experience in Desktop Engineering or similar discipline.
- Understand infrastructure security best-practices such as zero-trust, least-access, MFA, etc.
- Experience in implementing and managing enterprise configuration management tools such as Microsoft Configuration Manager, Intune and Ivanti.
- Have high familiarity with building and customizing Windows and Thin (iGel/Wise) images.
- An understanding of creating and managing reports using technologies such as PowerBI and SQL Server.
- Exposure to Cloud based technologies such as Azure, AVD and AWS.
- High level of technical expertise with Microsoft products such as Office 365, Teams and Active
- Strong understanding of Azure Runbooks and Microsoft Graph API for automation to convert repeatable process and solutions to automatic operations.
- Understand ITIL best practices and processes and Project Management Methodology (PMM) fundamentals.
- Demonstrated skill in solving problems with coding languages such as Powershell, VBscript or Python.
- Knowledge of post-implementation environments and ability to follow through on "Day 2" to ensure infrastructure stability.
- Written and oral communication skills appropriate for the position include:
- The ability to speak with clarity on technical issues in various professional settings.
- Tailoring the message to the audience - conveying complex technical concepts down to a level listeners can understand.
- Provide persuasive feedback regarding the best approach to resolving systemic and singular problems (may include communication via telephone, in person, presenting to large groups, etc.).
- Ability to write complex documents (may include policies, procedures, instructions and/or presentations).
- Ability to work independently with minimal direction or oversight and with a group/team.
